Arrival and departure: Your room will be available from 1 p.m. on the day of arrival. Arrival should take place before 6 p.m.; otherwise, we kindly ask you to inform us by telephone. We ask you to vacate your room by 11 a.m. on the day of departure.
Cancellation policy: Unfortunately, sometimes life doesn’t go as planned and booked holidays have to be cancelled. We understand that, therefore:
- There are no cancellation fees for cancellations up to 14 days before arrival.
- In case of cancellation less than 14 days before arrival, later arrival, and early departure, we charge 50% of the price of the stay.
Have you already booked and would now like to postpone your stay? Rebooking is also not a problem: Just send us an e-mail or call us directly – we will find a suitable solution for you!
Methods of payment: We prefer cash and cashier’s cheques for the payment of the hotel bill.
Travelling safely: actual information about your next holidy in South Tyrol available under https://www.suedtirol.info/en/information/coronavirus